Last updated: May 30, 2026

Pawmate ("we", "us", "our") operates this website and online store, including all related information, content, features, tools, products and services (the "Services").

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, contact us or otherwise interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Contact Information

• Name
• Email address
• Phone number
• Billing address
• Shipping address

Order and Transaction Information

• Products purchased
• Order history
• Payment details
• Refunds and returns
• Transaction records

Account Information

• Account login details
• Passwords (encrypted)
• Preferences and settings

Communications

• Customer service enquiries
• Feedback and reviews
• Messages sent through our website or email

Device and Usage Information

• IP address
• Browser type
• Device information
• Website usage data
• Pages viewed
• Referral sources
• Interaction with our Services

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or subscribe to marketing communications.
• Automatically through cookies and similar technologies when you use our website.
• From service providers who assist us in operating our business.
• From advertising, analytics and marketing partners where permitted by law.

How We Use Your Personal Information

We use your personal information to:

Fulfil Orders and Provide Services

• Process and deliver orders
• Process payments
• Manage returns and refunds
• Provide customer support
• Maintain your account

Improve Our Website and Services

• Analyse website usage
• Improve functionality and user experience
• Develop new products and services

Marketing and Promotions

Where permitted by law or with your consent, we may use your information to:

• Send marketing emails
• Inform you about promotions and new products
• Provide personalised recommendations

You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions
• Detect and prevent fraud
• Protect our customers and business
• Maintain website security

Legal Compliance

We may use personal information where required to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Resolve disputes
• Enforce our Terms of Service

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate our website
• Remember your preferences
• Analyse website traffic
• Improve performance
• Support marketing and advertising activities

You may disable cookies through your browser settings. However, some features of our website may not function correctly if cookies are disabled.

How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business, including:

Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and support the ecommerce platform.

Learn more at:

https://privacy.shopify.com

Service Providers

Including:

• Payment processors
• Shipping and fulfilment providers
• IT service providers
• Customer support platforms
• Analytics providers

Marketing Partners

We may use marketing and advertising partners to help us deliver relevant advertisements and measure campaign performance.

Legal Requirements

We may disclose personal information where required by law or where necessary to:

• Protect our legal rights
• Prevent fraud
• Comply with legal obligations
• Protect customers and the public

Business Transfers

If our business is sold, merged or transferred, personal information may be transferred as part of that transaction.

International Data Transfers

Some of our service providers, including Shopify, may store or process personal information outside Australia.

By using our Services, you acknowledge that your information may be transferred, stored and processed in countries outside Australia. We take reasonable steps to ensure overseas service providers handle personal information appropriately.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Australian Privacy Rights

Pawmate complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You may request:

• Access to personal information we hold about you
• Correction of inaccurate or outdated personal information
• Information about how we handle your personal information

To make a request, please contact us at privacy@pawmate.com.au.

Children's Privacy

Our Services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon posting unless otherwise stated.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Pawmate

General Enquiries: hello@pawmate.com.au

Privacy Enquiries: privacy@pawmate.com.au

You may contact us regarding access requests, correction requests, privacy complaints or any concerns relating to the handling of your personal information using the email addresses above.