Shipping policy
Last Updated: May 30, 2026
At Pawmate, we're committed to getting your order to you as quickly and smoothly as possible.
Shipping Rates
Standard Shipping
Free shipping on all Australian orders over $75 AUD
A flat rate of $9.95 applies for all Australian orders under $75 AUD.
International orders are a flat rate of $25 AUD.
Order Processing
Orders are typically processed within 1–3 business days.
During peak periods, public holidays or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.
Delivery Timeframes
Estimated delivery times:
Australia
Standard Shipping: 7–14 business days
International Orders
Standard International Shipping: 10–20 business days
Please note that delivery timeframes are estimates only and may vary depending on your location, customs processing and carrier delays.
Tracking Your Order
Tracking information will be provided once your order has been dispatched.
If you have not received tracking information within 5 business days of placing your order, please contact us at hello@pawmate.com.au.
Multiple Shipments
To offer a carefully curated range of products, we work with multiple suppliers and fulfilment partners.
If your order contains multiple items, they may be shipped separately and arrive at different times. You will receive tracking information for each shipment where available.
Customs, Duties and Taxes
For international orders, customs duties, taxes and import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Delivery Delays
While we strive to meet all estimated delivery timeframes, delays can occasionally occur due to:
- Carrier disruptions
- Customs inspections
- Severe weather events
- Public holidays
- High shipping volumes
- Circumstances beyond our control
Pawmate is not responsible for delays caused by third-party shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is accurate at checkout.
If an incorrect address is provided, please contact us as soon as possible at hello@pawmate.com.au. While we will do our best to assist, we cannot guarantee that changes can be made once an order has been processed.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us at hello@pawmate.com.au as soon as possible so we can investigate and assist.
Contact Us
For any shipping-related questions, please contact:
Pawmate
Email: hello@pawmate.com.au
Website: www.pawmate.com.au