Terms of service

Last updated: May 30, 2026

OVERVIEW

Welcome to Pawmate. Throughout these Terms, the terms "we", "us", and "our" refer to Pawmate.

Pawmate operates this website and online store, including all related information, content, products, features and services (collectively, the "Services"). Our store is hosted on Shopify, which enables us to provide our products and Services to you.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our website or Services.

SECTION 1 – ACCESS AND ACCOUNT

You must be at least 18 years old or have the permission of a parent or guardian to use our Services.

To access certain features of the Services, you may be required to provide personal information including your name, email address, billing information and shipping details. You agree that all information provided is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to accurately display our products, including colours, images and descriptions.

However, product colours and appearance may vary depending on your device, screen settings and lighting conditions.

We reserve the right to modify, discontinue or limit the availability of any product at any time without notice.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase products from Pawmate.

We reserve the right to accept or decline any order at our discretion. An order is only accepted once we issue an order confirmation email.

If we cancel an order after payment has been processed, you will receive a full refund.

Please review your order carefully before completing checkout, as we may not be able to amend or cancel orders once processing has begun.

SECTION 4 – PRICES AND BILLING

All prices are displayed in Australian Dollars (AUD).

Where applicable, prices include GST unless otherwise stated.

Shipping charges are calculated separately and displayed during checkout before payment is completed.

We reserve the right to change pricing, promotions and product availability without notice.

You agree to provide accurate payment and billing information and authorise us to charge your selected payment method for all purchases made through our Services.

SECTION 5 – SHIPPING AND DELIVERY

We aim to dispatch orders within the timeframes displayed on our website. Delivery estimates are provided as a guide only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather events, supply chain disruptions or circumstances beyond our reasonable control.

Risk in products passes to you upon delivery to the address specified in your order.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, product descriptions and designs, is owned by or licensed to Pawmate and is protected by Australian and international intellectual property laws.

You may access and use the Services for personal, non-commercial purposes only.

You must not reproduce, distribute, modify, publish or exploit any content without our prior written consent.

"Pawmate" and all related branding, logos and designs are the property of Pawmate.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools and services that we do not monitor or control.

Such tools are provided on an "as is" and "as available" basis. We are not responsible for the operation, accuracy or availability of third-party services.

Your use of third-party tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites.

We are not responsible for the content, privacy practices, products or services offered by any third-party website.

Accessing third-party websites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Pawmate is powered by Shopify, which provides the ecommerce platform used to operate our store.

Any purchases made through this website are made directly with Pawmate and not Shopify.

Shopify is not responsible for the products, services or transactions conducted through our store.

SECTION 10 – PRIVACY

Your use of our Services is governed by our Privacy Policy.

By using our Services, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions or other feedback, you grant Pawmate a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, publish and display that content for marketing, operational and business purposes.

You represent that any content you submit:

  • Is accurate;
  • Does not infringe the rights of any third party;
  • Is not unlawful, defamatory, misleading or offensive.

We reserve the right to remove content at our discretion.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping costs or availability.

We reserve the right to correct such errors and to cancel or amend orders affected by those errors.

SECTION 13 – PROHIBITED USES

You must not use our Services:

  • For unlawful purposes;
  • To infringe intellectual property rights;
  • To transmit malware or malicious code;
  • To interfere with website security;
  • To scrape, copy or harvest website data;
  • To impersonate another person or entity;
  • To engage in fraudulent activity.

We reserve the right to suspend or terminate access if these Terms are breached.

SECTION 14 – TERMINATION

We may suspend or terminate your access to our Services at any time if you breach these Terms or engage in conduct we reasonably consider harmful to our business or other users.

Any obligations or liabilities incurred before termination will survive termination.

SECTION 15 – AUSTRALIAN CONSUMER LAW

Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with goods, you are entitled to:

  • A replacement or refund; and
  • Compensation for any reasonably foreseeable loss or damage.

For non-major failures, you are entitled to have the goods repaired or replaced within a reasonable time.

SECTION 16 – CONSUMER GUARANTEES AND DISCLAIMERS

To the extent permitted by law, we do not make any representations or warranties other than those expressly stated in these Terms.

Nothing in these Terms excludes any consumer guarantee, warranty or right that cannot be excluded under Australian law.

The Services are provided on an "as available" basis and we do not guarantee uninterrupted or error-free access to the website.

SECTION 17 – LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or modifies any consumer guarantee or right under the Australian Consumer Law.

To the maximum extent permitted by law, our liability is limited to:

  • Replacing the goods;
  • Repairing the goods;
  • Paying the cost of replacing the goods; or
  • Paying the cost of repairing the goods.

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses arising from your use of our Services.

SECTION 18 – INDEMNITY

You agree to indemnify Pawmate and its officers, employees and contractors against any claims, losses, liabilities, damages and expenses arising from:

  • Your breach of these Terms;
  • Your misuse of the Services; or
  • Your violation of any law or third-party rights.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Pawmate regarding your use of the Services.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights under these Terms without our written consent.

We may assign our rights and obligations under these Terms at any time.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms or the Services will be subject to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

SECTION 23 – CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time.

Any changes will take effect immediately upon publication on this website.

Your continued use of the Services constitutes acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms may be directed to:

Pawmate

Email: hello@pawmate.com.au

Website: www.pawmate.com.au

Pipet Pty Ltd

ABN: 58 643 415 874